Inbox Help
How do I offer a partial refund if I accidentally overcharge?

Don’t worry—it’s not too late. If you need to offer a pet owner a partial refund after booking, you can send a stay modification request right from your Rover inbox for any upcoming or current booking. Here’s how:

    1. Navigate to your Inbox by selecting the conversation icon.

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    2. Select Upcoming bookingsthen locate the booking you need to modify.

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    3. Once the booking is open, select Modify booking under your service details.
    4. Under Why are you modifying this booking select either “the owner’s plans changed” or “my plans changed.”


    5. To offer the pet owner a flat refund, beneath the Extras and Adjustments section, type a minus sign (-) then enter the amount you would like to refund in the Adjust the cost of this booking box.

      If you’d like to reduce the nightly/daily rate of the booking, simply update the price in the Rates section instead.

    6. Once you’ve adjusted the booking, review the changes in Summary, write a short message to the owner explaining the updates, then select Submit changes.

    7. The request will then be sent to the owner to confirm. They’ll have up to 72 hours to confirm the modification. Once the modification is confirmed, both you and the owner will receive a confirmation email and the owner will be refunded.

If you need to refund a past booking, contact Rover Support for assistance by selecting Get Help at the bottom of this page.

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