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What do the statistics on my profile page mean?

When pet owners view your profile, they see several statistics that provide info about your response rate, response time, and photo rate. Improving these statistics can put the owners’ minds at ease and encourage them to contact you.

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What the numbers tell pet owners:

Response rate is a percentage that looks at how often you responded to your most recent 25 initial messages within 24 hours.

  • Responding within 24 hours will keep your response rate high, but you’re more than twice as likely to book the stay if you respond to requests within an hour of receiving them.
  • Note: As a sitter, you may occasionally get duplicate requests from the same pet owner. Be sure to respond to all requests, duplicate requests contribute to your response rate too.

Response time is the time it takes for you to respond to initial messages from pet owners during daytime hours. This doesn't include requests you receive between 9 pm and 8 am the next morning.

  • This number is based on your 25 most recent requests.
  • Responding within 15 minutes of receiving requests is a great way to improve this stat. If you haven’t already, enable text message notifications or download our app to reply faster than ever. Don’t forget to enable the app’s notifications as well.

Photo rate measures how often you send photos through Rover of your pet owner's dogs during stays or walks.

  • This number is based on your 10 most recent stays or walks in which the dog owner has requested both the booking and photos.
  • Sending photos is a good way to assure pet owners that their pet is in great hands. You can even send photos after a booking has ended to improve your rate at any time.

Repeat pet owners measures how many pet owners have booked with you more than once.