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What is Rover's review policy?

Open and honest communication is the foundation of every great relationship, so we love when our pet owners leave reviews on Rover and when sitters and dog walkers reply to them.

We have a few guidelines and policies that we ask all our members to follow. Really, it all boils down to a few simple ideas:

  • Be kind and respectful.
  • Speak from first-hand experience.
  • Keep it PG.

Want more details? Check out our official review policy below.

 

Rover’s Review Policy

Every booked service on Rover can be reviewed, typically after care has been completed by the selected pet sitter.

  • You have 21 days after a booking ends to leave a review.
  • Your sitter or dog walker can also leave feedback about your pet(s) after each booking, and they have the same window of time to leave feedback.
  • You won’t be able to see their feedback (nor will they see your review) until you’ve both submitted or until the window has closed.

We take all claims of mistreatment or harmful action very seriously. Reviews containing such claims may initiate an investigation by our skilled support team.

We prohibit:

  • Reviews that do not represent users’ personal experiences.
  • Content that violates another person's or entity’s rights, including privacy rights and intellectual property rights. (Example: publishing another person’s full name, address, or other identifying information without permission.)
  • Threats, especially of any illegal action.
  • Content unrelated to the actual reservation. (Example: political, religious, or social commentary.)
  • Content that is proven to be used as extortion.
  • Content containing obscenities.

Rover supports open communication, and as a general policy, we do not censor, edit, or delete reviews. However, we do reserve the right to remove reviews or responses, or portions thereof, that violate this policy or the Rover Terms of Service.

Have questions? We're here for you! Contact Rover Support at +46 8 580 970 94. Or, submit a help request by navigating to the bottom of any page in the Help Center and selecting Contact Support.

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