Inbox Help
How do I review my sitter after a booking?

Reviews are a big part of the Rover community’s success, and they can give other pet owners a sense of the sitter’s skills at a glance. Here’s some important info about the review process:

  • You have 21 days after a booking ends to leave a review, or 7 days for a recurring service.
  • Your sitter or dog walker can also leave feedback about your pet(s) after each booking, and they have the same window of time to leave feedback.
  • You won’t be able to see their feedback (nor will they see your review) until you’ve both submitted or until the window has closed.

To learn more about sitter feedback, visit this article. For instructions on how to leave a review, follow the steps below.

Here’s how to leave a review after a stay:

 

Rover App:

  1. Tap Inbox at the bottom of your screen.

    App_Android_and_iOS_inbox_icon_UK_O.jpg

  2. Tap the mailbox icon at the top left of your screen.
  3. Tap Past.

    iOS                                                                    Android
    App_iOS_inbox_2_UK.jpg           App_Android_inbox_past_UK.jpg


  4. Open the booking you’d like to review.

    For iOS tap on the stars.

    App_iOS_leave_a_review_O_UK.jpg

    For Android, tap Leave a Review.

    App_Android_leave_a_review_O_UK.jpg

  5. Choose a star rating and then enter your review. Tap Submit Review.


Web:

1. Navigate to your Inbox by selecting the conversation icon in the upper right corner of your screen.

2. Select Past Bookings.

Inbox_past_bookings_O_UK.png

3. Select Review This Booking.

Review_past_booking_O_UK.png

4. Follow the prompts to leave your review. You'll be asked to give feedback on things like safety, communication, and environment, to name a few.

Review_S_past_booking_O_UK.png

5. Select Submit Review. You’re ready to go!

 

How to leave a review for a recurring service:

You can leave a review for a recurring service between Thursday - Sunday. Here's how:

  1. Open the current booking from the Upcoming section of your inbox.
  2. Select Leave a review.

Did this article help?
Thank you for your feedback!