There are a number of reasons why you may receive an error message after attempting to pay for a booking. When this happens, please check to make sure:

• The expiration date and CVV number on your card match what you entered.
• The postcode you entered matches what's currently on file with your card.
• There aren't any typos in the credit card number to ensure you didn't miss a digit.
• Your method of payment is compatible with Rover's accepted payment types.
• The billing address for your payment method matches what's on file with your account. For instance, if you've moved recently, try re-submitting payment using your old address.

Here's a list of payment methods we accept, as well as a list of the ones that we're currently unable to support.

If you're still unable to pay with your card, please contact your financial institution. In the meantime, we recommend using a different payment method.